Rewards and recognition are explicit expressions of your goals and priorities. How consumers respond to your strategy execution completely depends on their perceived value, and the rewards for the workforce, supply chain and distribution channels that serve them. All benefits need to be aligned.
There is also a big business in loyalty programs, customer experience management, CRM, ABM, gifts and incentives, and more. Still, too many of these programs fail to fulfill, or sustain, expectations. Some even become counter-productive and destructive. In the worst cases, this results in forever-lost consumers, and millions in legacy liabilities.
These costly losses are most often caused by conflicting Workforce and Distribution Channel rewards, customer expectation management, and customer and workforce lifecycles.
Non-integrated performance compensation and rewards for your Consumers, Workforce, and Distribution Channels dooms goal achievement, no matter how compelling the core product or service.
Commission Systems creates all-enterprise, cross-function, priority-aligned performance solutions that optimize Consumer satisfaction, loyalty, and relationship profitability.
Consumer Relationship Performance Management & Rewards:
- Lifetime Relationship Values (LRV)
- Relationship Revenue Values (RRV)
- Relationship Engagement Ratios (RER)
- Valued Net Promoter Scores (VNPS)
- Customer Lifecycle Development
- Customer Experience Management (CXM)
- Portfolio/relationship penetration, retention, enhancement, and profitability
- Account-based Management (ABM)
- Pipeline/Revenue growth
- Customer engagement, loyalty, frequent-buyer
- Segmentation, migration and optimization
- Referrals and conversion-to-sales
- Service-level management
- Cash, points, in-kind
- Influencer and social impact
For information about our Consumer solutions, please contact us.
We have solutions. Let’s talk.
Solutions for Performance Compensation.
For your workforce, consumers, supply-chain, and distribution channels.