With the global pandemic emergency causing massive life and economic losses, this re-run of our 2010 post once again becomes relevant. Leaders should always keep front-of-mind that it’s their workforce that actually does the work to execute strategies to fulfill...
These days, few if any organizations are still manually managing their sales processes. That said, let’s state the obvious: using Excel or Numbers to do anything is computer-enabled manual processing, but it is not automation. Nor is using fragmented and...
When it comes to workforce rewards and paying incentives, commissions and bonuses, we’ve seen great success with the general rule “reward individuals for events, reward teams for processes”. But, there’s more precision needed to make incentive compensation plans...
Performance Management will not work without effective feedback, reporting and information. Once people have goals and targets, to keep them quickly adaptable to Plan changes and evolution over time, and to clearly communicate actual performance results, you need a...
As far back as most everyone can remember, we’ve known the critical marketing importance of Customer Segmentation: separating and grouping similar customers based on their characteristics, needs, behaviors and other criteria. Then, creating and executing marketing,...
Because labor costs represent one of the major expense items for most enterprises, it should come as no surprise to anyone that “personnel”, “talent”, or “human resource” management is a major strategic and tactical priority. Too many organizations, however, both in...
