News & Views

Insights and perspectives on business, priorities, strategy, performance management, work and the workforce, customers and relationships, distribution channels, supply-chains, business process, data and technology, rewards, recognition and performance compensation.

Getting & Keeping Workforce Engagement

Leaders should always keep front-of-mind that it’s their workforce that actually does the work to execute strategies to fulfill organization goals and objectives. Retaining an experienced workforce is a vital element of scaling a business, sustaining it during a downturn, and accelerating fast during a rebound/comeback…

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Making CRM Work

Gaining & Sustaining Competitive Advantage Over the past decade, following and re-cycling a pattern experienced in the late 1990's, businesses across virtually all market segments began to realize the then re-emerging priority of Customer Relationship Management...

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Strategy-Driven Execution…?

We read a recent LinkedIn Discussion where the question was posed: what do you think about the effectiveness of Strategy-Driven Execution? Our primal response was: Hold on… is there anything ELSE that should conceivably be driving business process Execution, except Strategy?

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Metrics That Matter

You have vacation time coming soon, and you’re planning a big family road-trip. What will it take, what will be your measures, of it being a Success; for your family to have many happy lifelong memories? Miles per Gallon? Number of Trucks Passed? Hours Waiting in Line? Frequent Flyer Miles Used? Those aren’t Success Metrics…

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Workforce Segmentation

As far back as most everyone can remember, we’ve known the critical marketing importance of Customer Segmentation: separating and grouping similar customers based on their characteristics, needs, behaviors and other criteria. Then, creating and executing marketing,...

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Omni-Channel Incentive Compensation.

Better Plans. Aligned Strategy. Full Service. Top Performance.

News & Views

Getting & Keeping Workforce Engagement

Leaders should always keep front-of-mind that it’s their workforce that actually does the work to execute strategies to fulfill organization goals and objectives. Retaining an experienced workforce is a vital element of scaling a business, sustaining it during a downturn, and accelerating fast during a rebound/comeback…

“Your referral, sales and service incentive plan increased revenues by almost double across our 120 locations, and put three years of opportunities into our pipeline. The ROI of your project exceeded the total of the next nine projects combined.”

“Even considering the large international firms, you're one of the two or three worldwide with the true performance management expertise to help our organization succeed.”

“Compared to others, your ideas and innovations rate in the top 1%.”

“With your Managed Services, we manage our facilities and data. However, we get the full expertise, reliability and continuity of your expert administrative support team. For us, it’s the best of both worlds.”

“Our organization has used your solutions since pre-Y2K, and they have worked consistently, reliably, compliantly, for our almost two-hundred locations and thousands of workforce members, for every month since then. Simply: thank you!

“Your diligence, rigor and professionalism has been instrumental in our workforce successfully delivering our solutions to our clients.”

“Your solutions streamlined our time-consuming manual processes, and made us more nimble, accurate, and much more cost-effective and customer-responsive.”

“Your multi-year assistance in researching, designing, and specifying the user requirements for our Enterprise Relationship Management System was instrumental to our successful in-house development of it.”

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