News & Views

Insights and perspectives on business, priorities, strategy, performance management, work and the workforce, customers and relationships, distribution channels, supply-chains, business process, data and technology, rewards, recognition, and performance compensation.

Strategy-Driven Execution…?

We read a recent LinkedIn Discussion where the question was posed: what do you think about the effectiveness of Strategy-Driven Execution? Our primal response was: Hold on… is there anything ELSE that should conceivably be driving business process Execution, except Strategy?

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Metrics That Matter

Summer is coming, and you’re planning a big family road-trip. What will it take, what will be your measures, of it being a Success; for your family to have many happy lifelong memories? Miles per Gallon? Number of Trucks Passed? Hours Waiting in Line? Frequent Flyer Miles Used? Those aren’t Success Metrics…

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Making CRM Work

Gaining & Sustaining Competitive Advantage Over the past decade, following and re-cycling a pattern experienced in the late 1990's, businesses across virtually all market segments began to realize the then re-emerging priority of Customer Relationship Management...

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Workforce Segmentation

As far back as most everyone can remember, we’ve known the critical marketing importance of Customer Segmentation: separating and grouping similar customers based on their characteristics, needs, behaviors and other criteria. Then, creating and executing marketing,...

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Incentive Plan Design & Managed Services.

Better Plans. Smarter Incentives. Full Service. Top Performance.

News & Views

Why Performance Management Matters

Looking at human organizations “big picture”, the basic function of a business or enterprise is to collect and deploy Financial resources (and their derived “assets” and “liabilities”) to enable its Workforce to serve its Customers with the assistance of Supply and…

“Our organization has used your solutions since pre-Y2K, and they have worked consistently, reliably, compliantly, for our almost two-hundred locations and thousands of workforce members, for every month since then. Simply: thank you!

“Your diligence, rigor and professionalism has been instrumental in our workforce successfully delivering our solutions to our clients.”

“Your solutions streamlined our time-consuming manual processes, and made us more nimble, accurate, and much more cost-effective and customer-responsive.”

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