Our powerful proprietary in-house tool-set, PerformanceManager (EPM), was first introduced in 1989, became one of the world’s first browser-based enterprise performance management solutions, and is now provided in selected special-project and managed-service deployments.
Used in thousands of deployments over three decades, with hundreds of thousands of users, PerformanceManager.com™ enables an unparalleled range of workforce, consumer, supply-chain, distribution channel, executive/equity, and other performance metrics, analytics, goals, objectives, targets, outcomes, and resulting performance compensation and rewards.
With PerformanceManager.com™ we quickly and cost-effectively define, configure and deploy infinite…
- Organization hierarchies, verticals, channels, partners, affiliates
- Organization business units, subsidiaries, divisions, groups, markets, regions
- Organization hierarchy levels, sub-levels, tiers, branches
- Organization entities, members, nodes, units, virtual entities, et. al.
- Individual participant employees, users, agents, reps, machines, entities, et. al.
- Products and services, organized in any structures, categories, and groupings
- Other transaction types, services issues, referrals, leads, performance factors
- Value factors per transaction type, rules-based: prices, costs, tax rates, other rates and values
- Individual consumer, customer, patient, constituent, member, affiliate types; and, profiles
- Metrics, KPIs, and OKRs: selected from a proprietary library of nearly 500 pre-defined algorithms
- Scorecards: uniquely configured for each unit, entity, participant, customer
- Compensation, reward, incentive calculations for all entities and all parties
PerformanceManager.com™ capabilities include:
- Full-range, total-enterprise lead, referral, sales, service, relationship, portfolio, quality, and other performance management.
- Infinite range and multi-dimension scope of metrics, KPIs, OKRs, and compensation calculation: for individual employee, customer, partner, team/group, region/market, territory, line-of-business, and enterprise; for sales and any other transaction types; for service, event and process, front and back-office, executive and staff.
- API- and Visualization-integrated: for source data and reporting management
- Full-scale, total-enterprise sales, referral, and service Issue tracking: integrating customers, workforce, and distribution.
- Rules-based configuration: manages unlimited organizational hierarchies, lines of business, products/services, service workflows, and distribution and service channels.
- Role-based on-line reporting: dashboards, performance scorecards, ranking lists, trends reports, detail summaries, drill-downs, roll-ups, data exports, and more.
- Robust user security role definition to manage system and data access.
- Comprehensive workforce, business unit, and customer profiles for full performance management.
- Real-time on-line data input and editing of performance source data.
- Real-time enterprise-wide performance results roll-up and drill-down.
- Dynamic web browser-enabled user access for analytics and reporting (all levels, all entities):
- Performance Scorecards & Dashboards (employees, teams, customers, partners, et. al.)
- Unit Summary Reports & Dashboards
- Ranking Reports & Dashboards
- Trend Reports & Dashboards
- Audit List & Log Reports
- Performance Plan Summary Reports
- Validation, Administration & Documentation Reports
“We started as a small community bank, and in the last two decades we’ve grown into a very large super-regional operation, with many tens-of-thousands of both sales and service team members. PerformanceManager has been our sales performance and incentive compensation management system for the entire twenty years.”
“With all of the participants and players in and out of the performance and incentive management automation field over the decades, there is an objective measure of one that has been ‘there’ since the earliest days… the first and still domain owner of ‘PerformanceManager.com’, Commission Systems.”
For information about PerformanceManager.com™, please contact us.
Strategy. Process. Tools. Success.
Incentive Plan Design & Managed Services.
Better Plans. Smarter Incentives. Full Service. Top Performance.