MetrixEngine.com™
Metrics-As-A-Service.com™
Our powerful proprietary in-house tool-set, MetrixEngine™, introduced in 1997, is a robust and nimble API- and visualization-integrated analytics calculation engine for performance metrics, OKRs, and KPIs, and is now provided in “White-Label”, “As-A-Service”, and special-project deployments.
Used in thousands of deployments over multiple decades, with hundreds of thousands of users, the MetrixEngine™ enables an unparalleled range of workforce, customer, distribution channel, supply-chain, executive/equity, and other performance metrics, analytics, goals, objectives, targets, outcomes, and resulting performance compensation and rewards.
With MetrixEngine™ we quickly and cost-effectively define and configure Infinite…
- Organization business units, subsidiaries, channels, divisions, regions, markets, et. al
- Organization hierarchy levels, sub-levels, tiers, branches, offices, sites, and more
- Organization entities, members, nodes, units, teams, groups, devices, et. al.
- Individual participant employees, users, agents, reps, machines, entities, et. al.
- Products and services, organized in any structures, categories, and groupings
- Other transaction types, services issues, referrals, leads, performance factors
- Value factors per transaction type, rules-based: prices, costs, tax rates, other rates and values
- Individual consumer, customer, patient, constituent, member, affiliate types; and, profiles
- Metrics, KPIs, and OKRs: selected from a proprietary library of nearly 500 pre-defined algorithms
- Scorecards: uniquely configured for each unit, entity, participant, customer
- Compensation, reward, incentive calculations for all entities and parties
Employee, Workforce and Business Unit Metrics, KPIs, and OKRs:
- Sales revenue production, opportunity management, sales management
- Sales activities, results, volumes, revenues, mix, distributions
- Referrals, referral-to-sales, and referral productivity, intra- and inter-business unit
- Customer service, satisfaction and retention
- Service quality, time-to-resolution, error rates, accuracy, and service management
- Asset and liability quality, risk ratios, loss ratios, volatility
- Business Unit Productivity, profitability, yield, output, efficiency, cost optimization
- Performance ratings, competencies, training, and project-to-completion
- Revenue Recognition: performance obligations, judgments/estimates, contract balances, revenue adjustments
- MBOs and related bonuses
- Cash- and non-cash-based: all plans
- Reward and recognition programs
- Special Performance Incentives (SPIFFs)
- Merit Pay programs: individual and group
- Equity compensation programs; short-, medium-, long-term
- Revenue and profit sharing, fee splits, distributions
- Percentage, flat rate, one-time and recurring commissions
- Recoverable and non-recoverable draws
- Accelerators, qualifiers, and caps; Manager overrides at all hierarchy levels
- Lookback and pay-forward pay-outs, charge-back and prior period adjustment accounting
Customer, Client and Member Metrics, KPIs, and OKRs:
- Business-to-Consumer
- Business-to-Business
- Direct-to-Consumer
- Lifetime Relationship Values (LRV)
- Relationship Revenue Values (RRV)
- Relationship Engagement Ratios (RER)
- Valued Net Promoter Scores (VNPS)
- Customer Lifecycle Development
- Portfolio/relationship penetration, retention, enhancement, and profitability
- Account-based Management
- Pipeline/Revenue growth
- Customer engagement, loyalty, frequent-buyer
- Segmentation, migration and optimization
- Referrals and conversion-to-sales
- Service-level management
- Cash, points, in-kind
- Influencer and social impact
Distribution Channel Metrics, KPIs, and OKRs:
- Business-to-Channel
- Channel affiliate partners share/split and tracking
- Sales and opportunity management, production, volumes, profitability
- Customer satisfaction and service performance
- Revenue distributions
- Profit-sharing
- Cost allocations
- Residuals
- Royalties
- Seed-to-shelf, seed-to-sale
- Network and referral marketing
- Cooperatives
- Deal quality, deal profitability, average order value
Supply-Chain Metrics, KPIs, and OKRs:
- Business-to-Business
- Sales and revenue production
- Referrals and conversion-to-sales
- Service quality, productivity, and yield
- Perfect order, cycle times, days-of-supply, billing accuracy
- Trade promotions
- Marketing campaign management productivity
- Co-operative Advertising
- Revenue Distributions
- Cost Allocations
“We needed a powerful, flexible, fast-to-adapt, hosted data analytics tool-set, but also needed it to be cost-effective. The Commission Systems MetrixEngine delivered that.”
CFO
National Insurance Agency
June 2017
For information about MetrixEngine™ solutions, please contact us.
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