Sales, Service & Relationship Management
Performance compensation programs need to work as you intend and plan. And, they need to deliver in the short-, medium- and long-term: workforce performance and customer relationship optimization depend on it.
To deliver success we provide new program design, readiness assessment and existing program validation.
We've Designed & Deployed Thousands of Plans
Designing and building are different. The better the plan, the better the outcome: but blue-printing commission plans is easier than actually building them.
Fixing structural plan flaws is simply faster, lower cost and lower risk when done in the pre-release design phase. To optimize your plan success we assist with:
Design. We learn about your objectives and priorities, and then brainstorm, strategize, architect and build your desired sales, service and relationship performance reward program.
Readiness. To make your best-designed performance compensation programs work, your systems, data, people and processes need to be ready. Lack of legitimate readiness sabotages the best plans. We provide readiness assessment to maximize results.
Validation. We “Pre-Release Reality-Check” a program you’ve had someone else design, and provide analysis and recommendations on how to enhance it to be more effective, and to be successfully administered after you deploy it.
For decades, our team has built and implemented thousands of compensation plans, serving millions of participants. We’ve learned what plan and program designs and features work, and many that don’t.
For example, transaction-based commission plans won't be successful in a relationship-centered business, and vice versa; plans that seems obvious in one business might be toxic and destructive in another; plans need to be precision-tuned to both workforce and customer lifecycles, and local-market conditions.
Many compensation plan designers don’t participate in actual program implementation, or in the medium- and long-term outcomes (or consequences) of their designs, so they don’t have to live in the ‘house’ that gets built: we do, and have.
Contact us for commission and incentive plan design, readiness and validation.
